Privacy Policy

Last updated: 18/01/26

WAE Assist (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your information when you interact with our website, book a consultation, or use our services.

By using our website or providing your information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you choose to provide, including:

  • Full name
  • Email address
  • Phone number
  • Country of residence
  • Information about your goals or interests (such as property investment, visas or business setup in the UAE)
  • Any information you share through enquiry forms, consultation bookings, emails or phone calls

We may also collect limited technical information automatically, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited on our website

This information helps us improve our website and services.

2. How We Use Your Information

We use your information to:

  • Respond to enquiries and contact you
  • Book and conduct consultation calls
  • Understand your needs and provide relevant guidance
  • Coordinate services related to property, visas, business setup and legal support
  • Communicate updates, follow-ups or information you request
  • Improve our website, content and services
  • Comply with legal and regulatory obligations

We only collect information that is reasonably necessary for these purposes.

3. Legal and Professional Services

Where required, we may share relevant information with lawyers, banks, lenders, notaries, visa agents or other professionals within our trusted network to assist you.

We only share information that is necessary to provide the services you request, and we take reasonable steps to ensure these parties handle your information responsibly.

We do not sell your personal information to third parties.

4. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure.

Your information may be stored:

  • electronically using secure systems
  • in password-protected files
  • on secure servers

Access to personal information is limited to authorised team members and relevant service providers only.

5. Overseas Disclosure

As our services relate to the UAE, your information may be shared with service providers located outside Australia, including in the United Arab Emirates.

By providing your information, you consent to this overseas disclosure where required to deliver our services.

6. Marketing Communications

We may contact you with information related to our services if you have made an enquiry or requested information.

You can opt out of marketing communications at any time by:

  • clicking the unsubscribe link in our emails, or
  • contacting us directly

We respect your communication preferences.

7. Cookies and Website Analytics

Our website may use cookies or similar technologies to:

  • improve your browsing experience
  • understand how visitors use our site
  • analyse website traffic and performance

You can disable cookies through your browser settings if you prefer.

8. Accessing or Correcting Your Information

You may request access to the personal information we hold about you or request corrections if the information is inaccurate.

To make a request, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date.

Your continued use of our website or services indicates acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

UAE Assist

Email: contact@uaeassist.com.au
Website: https://uaeassist.com.au